Refund Policy of CrispBiscuitBar
Last updated: April 1, 2023
Thank you for shopping at CrispBiscuitBar, located at Pizza Square, Rome, 00184, Italy. We understand that sometimes you may not be fully satisfied with your purchase. Our Refund Policy has been created to ensure a transparent and fair process for requesting and handling returns.
Order Cancellation
You can cancel your order within 2 hours of placing it or before it has been dispatched for delivery, whichever comes first. If your order has already been shipped, cancellation is no longer possible. To cancel your order, please call us directly at +39 06 1234 5678.
Returns
Our return window is 14 days from the date you received your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and must also be in the original packaging.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Refunds
Once your return is received and inspected, we will send you an email notification that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at crispbiscuitbar.sbs.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at crispbiscuitbar.sbs and send your item to our address: Pizza Square, Rome, 00184, Italy.
Shipping returns
To return your product, you should mail your product to: Pizza Square, Rome, 00184, Italy. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
If you have any questions regarding our Refund Policy, please contact us at crispbiscuitbar.sbs.